All orders with a value of <£250 can be cancelled within 3 days of making payment. This will incur a £20 cancellation fee.
As all our furniture is made-to-order, any cancelled order with a value of £250 + will incur a £20 cancellation fee and from the remaining refund will be deducted the cost of any materials (including leather, fabric, wood and metalwork) already ordered and/or used for the production of the goods as specified by the customer on the signed order confirmation form.
The specifications of leather, timber, stains, and metalwork may be subject to change over time. In particular stain, leather and foam technologies have evolved over time and timber being a natural product has natural colour variations. Accordingly, all furniture may look, feel and perform differently. This does not indicate a defect in the product and we will not accept returns in such cases.
Save as precluded by law, if the goods we deliver are not what you ordered or are damaged or defective or if the delivery is of an incorrect quantity you should notify us in writing at our contact address within ten working days of the delivery of the goods in question otherwise we shall have no liability to you. If you notify us of a problem under this condition our only obligation will be, at our option: - to make good any shortage or non-delivery - to replace or repair any goods that are damaged or defective; or - to refund to you the amount paid by you for the goods in question. When returning goods you will be required to arrange and pay for transit unless the goods are being returned because they are faulty. If you prefer we will arrange for a carrier to collect the goods from you, however the cost of this will be charged to you and may be deducted from any refund to you. We are entitled to refuse any order placed by you.
